SHIPPING

Please allow 1-3 business days for your order to ship and up to 5-10 business days (domestic shipments) or 7-15 business days (international shipments) for your order to arrive. Once the order is fulfilled, you will receive an email with your tracking number.

Before placing your order, please make sure that all information such as shipping address, purchase items, and payment information is correct. Jinn Beauty LLC is not responsible for any shipment issues such as invalid shipping address, lost/damaged/stolen packages, including import/customs fees after the order has shipped.

We offer package insurance via ROUTE, available as an option during checkout. Route package protection will cover lost, stolen, and damaged packages. Without package insurance, you will need to contact your local USPS or international post if you have any concerns with your shipment.

If you have purchased ROUTE insurance and believe your package is lost, missing, or damaged. Please click the link below to file a claim:

https://claims.route.com/

RETURNS

All sales are final sale. In the unlikely event that a product arrives defective, please contact info@jinnbeauty.com as soon as possible. We will send replacements for damaged/missing products if contacted within 7 days of the delivery date. Customer must provide photos and videos of the issue, including proof of purchase.

For all other customer service questions related to your order please contact info@jinnbeauty.com